At Micro, we care a lot about making great scooters. But we also care about what happens before, during, and after the ride.
To us, the Micro experience is about every interaction a customer has with our brand, from the moment they find us online, to when a package arrives at their door, to the moment they reach out with a question, need a little help, or simply want to share how much their rider loves their scooter.
That means we think about the details: how our products are packaged, how we communicate, how quickly we respond, and most importantly, how we treat the people on the other side of every interaction. A lot of it comes down to something pretty simple: creating the most positive Micro experience possible for our riders.
The Humans Behind the Help
One of our favorite reminders that this approach matters comes directly from our customers.
We regularly hear from people who are surprised to reach an actual person when they call, or grateful to receive a thoughtful response to an email instead of an automated answer. Those moments may seem small, but they’re meaningful to us. They’re a reminder that great customer service starts with listening, caring, and taking the time to help.
Our customer service team is here to do exactly that.
Whether someone has a question about finding the right scooter, needs help with an order, or just isn’t sure where to start, our team takes the time to understand what they need and find the best way forward.
And when something doesn’t go as planned, we know that what matters most is how we respond. We aim to make things right, communicate clearly, and leave customers feeling taken care of.
What Our Customers Say
We’re incredibly proud of our customer service team, but we’d rather let the people they’ve helped tell the story.
Hear a few words from customers who have taken the time to share their experiences:
“My son absolutely loves his Micro Kickboard scooter and uses it every day. Customer service was also amazing – quick to respond, professional, and very helpful. You can truly tell this company cares about both their products and their customers.”
-Malgorzata C. N.
“Great Customer Service- The Micro Team went out of their way to ensure delivery of the Micro scooter I ordered as a Christmas present for my granddaughter. I’m glad I reached out to them…they exceeded my expectations.”
-Cheryl B.
“The kids love!! So cute and perfect plus customer service was amazing. All the stars.”
-Riley T.
“A company that stands behind its product! Quality is superior and well worth the cost of the product, but what impressed me was their customer service. Email them with any issues or questions and you can count on a quick response. They will assure themselves that you are fully satisfied with their product and correct any issues that you have.”
-Felix A.
Every note, review, and shoutout means a lot to our team. We know customers are taking time out of their busy days to send them, and we couldn’t be more appreciative.
Interested in reading more reviews? Access all Micro Kickboard reviews here.
Thank You for Scooting With Us
Our goal has always been to create products that bring more movement, independence, and fun into everyday life. But the experience doesn’t end when a scooter leaves our warehouse.
It continues with every question we answer, every problem we solve, and every conversation we have with a customer.
So, to our customers: thank you for trusting Micro, sharing your experiences, and taking the time to let us know when our team has made a difference. Your kind words mean more than you might realize.
If you ever need a hand, have a question, or just aren’t sure where to start, our customer service team would be happy to help.
